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Maytag Neptune Top Load FAV6800AWW -- tub/motor will not spin  Rate Topic 
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 Posted: Fri Jun 19th, 2009 05:06 pm
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cninham
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I have a Maytag Neptune Top Load, FAV6800AWW.  The washer has stopped washing or spinning.



When I start a normal wash the washing mashing will fill up with water, but when the tub is supposed to start spinning nothing happens, and the timer just counts down.  When I try to put the washing machine in a spin only cycle nothing happens and the timer counts down also.



I did the "motor control test" as specified in the service manual:


  • Disconnect the power
  • Open washer and disconnect the JP4 Connector from the Motor Control Board
  • Reconnect Power
  • Go into Service Mode (press Enviro Plus + Spin Only keys for 3 secs)
  • Access Board Output test (press Delicates) -- displays shows "ot"
  • Lid is locked
  • Press Whites to start the Motor Control Test
The motor starts and will rotate the tub/spinner at 50 RPM.



With JP4 connector removed -- when in Board Output test, I can fill the tub with hot or cold water, I can drain the tub, I can start the motor.  But when the JP4 connector is connected the motor will not start.



When the motor test is running, if I use a Volt meter to test the voltage of the wire harness between L1 and Neutral (gray and white wires on the connector that has only three wires running into it) -- I see a 120 VAC reading.



When I disconnect the power and reconnect the JP4 switch and try to run a normal Spin Only cycle the motor and tub/spinner will NOT spin.



Is this indicative of the Motor Control Board being fault?



Do I need to replace the wiring harness between the Motor Control Board and the Motor?



Is this the Main Control Board that is faulty?



Any help in this matter will be appreciated, please.



Thank you,



Cameron

 

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 Posted: Fri Jun 19th, 2009 11:21 pm
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mark mac
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The most common problems with this machine are the clutch and the tub sensor,pull the clutch off at cemter of tub and look for damage, thin piece of spring steel which is probaly broken

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 Posted: Fri Jun 19th, 2009 11:58 pm
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cninham
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Mark, thank you for your reply. If it is the clutch and/or tub sensor, would the tub & motor NOT spin during the service test when I run the Motor Control Test to turn the motor on?

Thank you,

Cameron

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 Posted: Thu Jun 25th, 2009 12:12 am
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cninham
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I have done some more "investigation" into my problem.  When I set a washing cycle (e.g. normal, whites, etc) from the top control panel, or if I select the spin only cycle, when I click the start button I can hear a "click" coming from somewhere at the top [main] control board, then followed shortly by another click from somewhere down below around the base area, which I assume is coming from the motor control board.

Does this mean that the problem is with either the main control board or motor control board?  Or is it more likely to be a problem with the motor or motor clutch assembly?

Thank you,

Cameron

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 Posted: Mon Sep 21st, 2009 06:32 pm
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cninham
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Well – it has been some time since I have been able to get back to the washing machine and perform more troubleshooting as was suggested. Here is what I have found:

First I ordered a new Washer Motor Control Board #25001079, and installed the new Washer Control Board – this did NOT resolve the problem.

Then I performed the following troubleshooting/diagnostics and took the following measurements:

With JP4 DISCONNECTED:
Measured the resistance of the motor windings of the large connector:
white--black: 5.8 Ohm
black--brown: 5.8 Ohm
white--brown: 5.9 Ohm
Measured the resistance of tachometer (between the gray-gray wires) of the large connector: 180.2 Ohm

JP4 connector CONNECTED:
Voltage between white & gray wires on JP4 connector:
No cycle selected: 0 V (or actually ~ 240 mV)
Spin Cycle selected: 120 V
Measured the resistance of the motor windings of the large connector:
white--black: 5.8 Ohm
black--brown: 5.8 Ohm
white--brown: 5.9 Ohm
Measured the resistance of tachometer (between the gray-gray wires) of the large connector: 179.6 Ohm

After replacing the Washer Motor Control Board, when I select and start the spin cycle, the tub will attempt to start spinning and rotate for a fraction of a second or 1/3 ~ 1/2 of a complete turn...

After leaving the washing machine in the spine cycle mode (and nothing happens) I now see a code "Lr" (LR) on the LCD panel.

Any further help would be appreciated, please.

Thank you,

Cameron

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 Posted: Mon Sep 21st, 2009 06:56 pm
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kdog
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"LR" is a locked rotor code, means there is binding in the drive system, I have encoutered these symptoms on a couple of occasions and both times found the issue to be the large bearing in the tub was binding due to water leaking through the seal. There is an updated version of the clutch ass'y as well, an expensive p.o.s. to repair



____________________
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 Posted: Thu Oct 22nd, 2009 01:47 am
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cninham
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I ordered a new Main Control Board.  After replacing the main control board the issue was resolved...!  So it appears that it was the Main Control Board after all  :-)

Thank you to everyone for your help, advice, and recommendations!  I appreciated all your help.

Cameron

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